title: PAPER TEMPLATE FOR IPRES 2010: QUALITY  INSURANCE THROUGH BUSINESS PROCESS  MANAGEMENT IN A FRENCH ARCHIVE
creators: Marion MASSOL Olivier ROUCHON
abstract: This paper outlines the recent initiative run at CINES,
  a national IT datacentre for French academic
  researchers, to formalize the business processes of its
  department dedicated to the long-term preservation of
  digital objects, which is at present one of the very few
  operational long-term preservation platforms in France
  for the public sector and Higher Education and Research
  in particular.
  One of the strategic goals of this organization is the
  evaluation and assessment of service quality. The
  processes formalization activity – coupled with an
  external audit and an ITIL approach – highlighted the
  department good practices, gaps and weaknesses.
  The processes global map and most of the twenty
  detailed process maps have been put together to support
  the team in its documentation goal and are available
  online on the institutional web site, along with the
  CINES specific rules for archival processes
  formalization based on standards such as ISO 9001 or
  ISO 14721.
  This experiment has revealed that such a process
  approach can to be an excellent mean to structure and
  plan for an efficient implementation of the preservation
  strategy as well as an opportunity to improve service
  quality, which is actually the final objective of the digital
  long-term repository of the centre since it’s aiming at the
  future ISO 16363 certification.