title: Documentation to the People: Building Empathy into Technical Documentation for Digital Archiving
creators: Lauren Work Heidi Kelly
abstract: The field of digital archiving is situated in a tenuous position between the archives and information technology, where the humanity of archival labor is often erased on one side and that of users may be ill-considered on the other. To that end, the quality of technical documentation is paramount to the success of digital archiving efforts, but it often falls victim to a lack of empathy for practitioners, users of our tools and collections, and those represented in the archives. This paper aims to provide initial community suggestions for creating better, more useful documentation built around the concept of empathy.
keywords: kyoto